About Us

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Contact Info

  • Chicago 12, Melborne City, USA
  • (111) 111-111-1111
  • Example@gmail.com
  • Week Days: 09.00 to 18.00 Sunday: Closed

Booking Conditions:

Once the booking is made, you will receive a confirmation email with information about the reserved accommodation, as well as the instructions you must follow on the day of your arrival to complete the Check-in process. The Check-in process is automated, so if you wish, you can complete the entire process online.

Through our contact channels, whether online or by phone, we can guarantee the lowest price for your stay.

Our rates include utilities, Wi-Fi connection, pre-check-in cleaning, and some thoughtful touches like coffee and sugar for the first day. Regular cleaning of the apartments is not included but can be booked as a separate service, subject to request and availability.

For stays longer than 7 days, a weekly cleaning with a change of bed linen and towels will be provided.

Check-In Time: from 15:00

Our in-person Check-in hours are from 13:00 to 22:00.

If you are unable to arrive before 22:00, the check-in must strictly be done online. In this case, the apartment must be fully paid for before your arrival, and you must provide us with your documentation digitally.

Check-Out and key return: by 11:00 am

Check-Out must be completed before 11:00 am. After this time, Cartagena Flats S.L. reserves the right to enter the accommodation without prior notice.

Cartagena Flats S.L. offers the possibility of leaving your luggage, subject to request and availability. We are not responsible for any damage or loss suffered.

During your stay.

If you find any damage within the accommodation or something that is not working correctly, you must notify us within 24 hours of your arrival. In this case, our Maintenance team will go to the apartment as soon as possible to resolve it.

Guest claims that have not been notified within this timeframe will not be considered.

Should you experience any issues during your stay, our operators will be at your disposal during customer service hours.

We have complaint forms available for our guests in all our offices.

Other Services.

We can offer you services such as placing a cot in the apartment or booking a parking space. Please contact us and we will provide you with all the information you need.

Cancellation conditions:

Free cancellation up to 48 hours before the day of arrival.

The total amount of the stay must be paid once the free cancellation period has passed. In case of late cancellation or a no-show, the reservation will be non-refundable. (For example: if your arrival date is the 26th, you can only cancel for free until 23:59 on the 23rd)

BOOKINGS OF LESS THAN 14 NIGHTS

Free cancellation up to 48 hours before the day of arrival.

The total amount of the stay must be paid at the time of booking.

BOOKINGS OF 14 NIGHTS OR MORE

Free cancellation up to 10 days before arrival.

In case of late cancellation or if you do not show up at the accommodation, 50% of the paid amount will be refunded.

Early departure from the accommodation will not be grounds for a refund of any amount. In the event of non-payment, the safety deposit and credit card will be used.